No missed charges, delayed follow-ups, or revenue leakage. Payments handled.
Our payments agent executes your payment workflows the moment a reservation hits your systems, chasing failed payments, sending payment links, and handling no-show/cancellation charges with full traceability.
Secure cash flow, reduce manual chasing, and give your team back time each day to focus on your guests.
Manual payment workflows get delayed, forgotten, or handled inconsistently, leading to late collections and avoidable leakage. Aphy executes the right payment action at the right moment and logs the outcome, reducing missed charges and improving cash flow.
Inconsistent handling of authorizations, VCC rules, and cancellation/no-show charges creates guest friction and internal rework. Aphy follows a standardized process, reducing errors and making payment actions easier to justify and track.
Staff spend hours sending links, following up, and checking whether payments succeeded. Aphy handles repetitive follow-ups and status checks automatically, freeing time for higher-value service and operational work.
When a guest's card fails, Aphy flags it and chases the guest for a new payment method until the booking is actually secured.
Retries and follow-ups handled without staff chasing guests
Full visibility 24/7
Scalable as hoteliers approve more automated actions
Aphy facilitates real-time escalation on failed payments after a number of attempts, so hoteliers can decide to cancel and free the inventory.
No booking gets cancelled without hotelier sign-off
change
Failed payments surfaced before they turn into no-shows
Aphy shows a record of every failed charge, every guest contact attempt, and every outcome, recovered, or cancelled.
Every failed capture logged from first attempt to resolution
Guest contact history for each case
Clear action log
Read directly from the industry leaders who trust Aphy.
If you are not looking into a solution with Aphy, then you are not automating enough.
What Aphy makes easy is that their agents are scalable. It’s not starting from scratch every time; we can build on what we’ve already achieved.
This proved essential during early morning surges when hundreds of bookings needed to be processed simultaneously and the solution alleviated pressure on the team, allowing them to focus on more impactful guest interaction.
The foundational pillars making hoteliers love Aphy:
Industry knowledge
Deep operational and technical hotel expertise. A dual fluency that is rare and positions Aphy as a partner who gets it.
Custom workflows
Built to work with your existing systems and configurable to ensure your automations stay reliable, scalable, and hard to replace.
In house tech
A fully developed and managed in-house automation stack that ensures security, scalability, and seamless integration.
Get the answers you need.
It removes repetitive back-office tasks from your team’s day, reducing manual screen time and operational errors so staff can focus more on guest-facing hospitality.
No, you don't. We connect directly to your existing hotel systems, so you can automate workflows. Aphy sits on top of your systems, working as the connector across your tech-stack.
Aphy is designed for visible, controlled execution: actions are carried out with guardrails aligned with your team’s criteria, and the system reports back on what was done and why.
Aphy is based in Switzerland and has clients in the DACH region, Benelux, the United Kingdom and the United States.
Aphy is built to keep hotel data secure while it automates workflows across your existing systems, with access controls and traceable execution so actions and outcomes remain visible and auditable.
Only authorized users and the configured Aphy agents can access the systems and tasks you enable, and activity is tracked so you can review what was done, when, and why.
Aphy’s approach is to automate execution while keeping it transparent and controlled. Our agents are stateless, they process data in real time without storing PII. Confirmation emails, and other communication types are deleted every 30 days.